Refund Policy

Every new account includes a 7-day Pro trial with no credit card required. You can explore the full product risk-free before deciding to subscribe, which is the best way to know Cartlyt is right for you.

You can cancel your subscription at any time from the billing portal (Profile → Manage billing). When you cancel, you keep your paid features until the end of the current billing period, and you won't be charged again. Cancelling stops future renewals — it isn't a refund of the current period.

Monthly subscriptions are billed at the start of each period. Because the trial lets you evaluate Cartlyt fully before paying, monthly payments are generally non-refundable. If you were charged due to a genuine error (e.g., a failed cancellation or duplicate charge), contact us and we'll make it right.

For annual subscriptions, we offer a 7-day money-back guarantee: if you're not satisfied, email us within 7 days of your annual charge and we'll refund it in full. Combined with the 7-day free trial, that gives annual subscribers up to 14 days to be sure Cartlyt is right for them. After 7 days, annual plans are non-refundable, but you can cancel to stop the next renewal and keep access until the period ends.

We review refund requests outside these terms on a case-by-case basis — for example, a prolonged service outage or a billing mistake on our side. We aim to be fair and reasonable.

Email support@cartlyt.com from the address on your account, with the plan and approximate date of the charge. We typically respond within 2 business days. Approved refunds are returned to your original payment method via Stripe and may take 5–10 business days to appear, depending on your bank.

We may update this policy; the “last updated” date above reflects the latest version. Questions? Reach us any time at support@cartlyt.com.